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Find answers to our most common questions

General Questions

Cancellation Policy

  • What is your cancellation policy?

    We understand, things happen! In the event you need to cancel or reschedule please read below:
    Pontoon Boats: Minimum of 72 hours prior to tour departure, otherwise payment is non-refundable.  
    Jet Skis: 24 hours prior to your tour departure. Reservations made on the same day as departure are non-refundable.  
    *Rescheduling for same day jet ski reservations or tours is only permitted if our scheduled time allows. We need at least 3 hours notice to try and make those accommodations. Wakeboarding / Wake Surfing / Tubing: Minimum of 72 hours prior to tour departure otherwise payment is non-refundable.  

  • Refunds
    All refunds will be returned via method of payment. Credit Card refunds may take 3-5 business days to receive funds back. You will receive an email confirmation for the refund. Please keep in mind: Once you leave our dock, you are responsible for your good time! So have fun! Unfortunately, once you have left our dock you are ineligible for a refund.
  • What if I am late?
    No shows or anyone more than 15 minutes late to a reservation will be cancelled with no refund. Sorry, no exceptions. Arriving on time is crucial to keeping everyone's else's reservations for the day on schedule. Please be considerate of others reservation times and plan ahead. Be sure to arrive at least 10 minutes prior to your reservation so we can check you in and go over brief safety instructions. If you need to do anything to prep for your activity (sunscreen, bathroom, unloading car, drinks, etc.) please be sure to manage enough time prior to your reservation as we always try to depart right at your scheduled time.
  • What if I am a no-show?
    No shows will be cancelled with no refund. Sorry, no exceptions.
  • What if I need to reschedule my appointment?
    Sure! Just see the cancellation policy above and give us a call. Rescheduling for same day reservations on jet ski rentals or tours is only permitted if our scheduled time allows. We need at least 3 hours notice to try and make those accommodations. If you think you may need to reschedule, it's best to let us know when making the reservation.
  • What happens if it rains?
    Our number one priority is your safety. In the event of thunderstorms at your departure time, you will have the option to reschedule your activity or receive a refund. If you are already on a water vessel and it begins to rain while you are out, we can not refund your payment. We are happy to reschedule the remaining part of your time, if scheduling permits. If you are concerned about weather being an issue, please check in advance before making your reservation.

Jet Ski's

Wakeboarding / Wake Surfing / Tubing

  • How many people can fit on your wakeboard boat?
    Our Super Air Nautique holds up to 6 passengers.
  • What is wakeboarding?
    Wakeboarding is the sport of riding on a short, wide board resembling a surfboard. You will be taught to ride that board over the surface of a body of water, while being towed behind a motorboat.
  • What is wake surfing?
    It is similar to, but not the same sport as, wakeboarding. It is a water sport in which a surfer rides a board similar to that of a smaller surfboard and trails behind a wakeboard boat, surfing the boat's wake without being directly attached to the boat. The wakefrom the boat mimics the look and feel of an actual ocean wave.
  • What is tubing?
    Tubing is a water activity where an individual rides on top of an inner tube while being pulled behind a motorboat.
  • What kind of boat is your wake board boat?
    It is a 2014 Super Air Nautique Professional Wakeboard boat with a built in surf system and excellent sound system, designed to show you the most fun on the water. This style of boat is perfect for beginners to the most skilled professional wakeboarder, wake surfer, water skier or tuber! Plan to have a great time by yourself or with up to 6 of your friends or family.

Pontoon Boat